Returns & Refunds

Need to ask about a fit, an incorrect item or a cancelled order? The steps below explain what to prepare and how a request is reviewed.

Last updated: 22 September 2026.

Start a request

Use the customer-care details on Contact Us. Include your order number, the item, the reason for your request and whether you would prefer a return, a size exchange or cancellation.

The return window, eligibility rules and refund processing times are awaiting business confirmation. A seven-day return window is not currently offered by this page.

Before sending anything back

Keep the item, tags, accessories and original packaging while your request is being reviewed. Describe its condition accurately, including whether it has been worn, washed or altered. Wait for return instructions and a confirmed destination before sending a parcel; do not use an unverified address.

Collection availability and responsibility for return postage must be confirmed before shipment.

Damaged, missing or incorrect items

Report the issue as soon as you can, with photographs of the garment, packaging and label where available. Explain which item or part of a set is affected. A photograph supports review but does not automatically approve a refund.

Size exchanges

State the size you received and the size you need. Any exchange depends on approval and actual availability; a size shown in the catalogue does not guarantee replacement stock.

Cancellations

Send a cancellation request promptly and quote the order number. The next step depends on whether payment has been verified and whether the parcel has been dispatched. A request alone does not confirm cancellation or a refund.

Refund review

Where a refund is approved, the amount, method, any applicable charges and expected timing need to be confirmed in writing. Never provide an OTP or UPI PIN to receive a refund.

For an unresolved request, see Grievance Redressal. This policy does not limit rights that apply under consumer-protection law.